 |
2)
How many calls can I make using a Base Telecom Internet
Telephony Card?
You can make as many calls as you like until your calling
credits run out.
|
|
|
|
|
|
|
6)
How do I review the calls I've made and the balance
on my Prepaid card?
Your Prepaid card balance is displayed in the Call History.
To view your Call History, type in your account number
and PIN on the validation page.
|
7) Where
can I call?
You can use your PC or Base Telecom IP devices to
call any landline / cellular phone anywhere in the
world outside of India. In India you can only call
into a PC or a Base Telecom IP device.
|
8) What
do I need to be able to make calls from my PC?
* Your PC should have
the following configuration:
* Windows 95/98/NT/2000/XP
operating system
* Pentium 166 MHz Base
Processor
* Microsoft Internet
Explorer 4.01 to 6.0 or Netscape Communicator 4.5
to 4.7 & 6.1
* 32 MB of RAM
* 15 MB of free hard
disk space
* Full-duplex sound card
* SVGA display card with
256 colors (16-bit color recommended)
* Microphone & speakers,
or headset
* 28.8 kbps modem (33.6
kbps recommended)
* Internet access with
an Internet Service Base Provider (ISP)
|
9) Which
Internet browser can I use?
The Base Telecom Internet Telephony works best with
Microsoft Internet Explorer 5.0 & above or Netscape
Navigator 4.5 to 4.7 & 6.1. Also, make sure you set
your Preferences to accept cookies.
|
10) How
do I make a phone call?
After you log in with your Base Telecom User ID and
password, the Base Telecom applet will pop up. Dial
the phone number you want to call by clicking the
numbers on the keypad. You can also click on the phone
number display box to set the cursor and use your
keyboard to type the phone number. Click the "Send"
button or press "Enter" on your keyboard to dial the
number.
Adjust the speaker and microphone volume with the
slider buttons on the Base Telecom keypad.
Hang up by clicking the keypad's "End" button.
To Redial, click on the "Send" button to recall the
last phone number dialed. The number will be inserted
in the phone number display box. Click on "Send" again
to place the call.
|
11) How
can I imBase Prove the sound quality of the call?
One of the factors that can affect sound quality is
the Internet bandwidth available during your call.
Try to avoid making calls during peak Internet usage
hours when traffic is high. Another tip is to use
a headset with a built-in microphone. This will help
eliminate echo and ensure better sound. Adjust the
microphone volume so that your speech is not too loud.
|
12) I hear
an echo while making a call using the speaker. What
should I do?
We recommend using a headset as this reduces the echo
effect. If you are using speakers, the feedback from
them may cause the person on the phone to experience
some echo. Our software will detect this echo and
will automatically try to compensate for this, but
it may not be able to eliminate all traces of the
echo. Try to move the microphone as far away from
the speakers as possible. You can also try lowering
the speaker volume. This will usually reduce the echo.
|
13) How
do I change the sound volume?
You can control the speaker and microphone volume
by manipulating the volume control knobs on the dialer.
Alternatively, open the Windows Volume Control by
selecting the Start menu, followed by Base Programs,
Accessories, Multimedia, and Volume Control.
|
14) Why
do I get a distorted or choppy sound sometimes?
The distorted or choppy sound is due to data packets
of the speech being lost or dropped. This could be
due to a bad Internet connection, low bandwidth, sound
card Base Problems, insufficient memory, or a slow
CPU. Always ensure that the latest sound card driver
is installed. It is advisable to close unnecessary
Base Programs to conserve memory and CPU load, when
you use the Prepaid Calls Service. Try to make calls
during non-peak hours to ensure better bandwidth.
|
|
|
|
|
